Refund Policy

Company Name: KLD Corporation
Person in Charge: Kenta Ito
Postal Code: 819-1116
Address: 2-10-30 Maebaru Chuo, Itoshima City, Fukuoka Prefecture
Contact Email Address:   support@kld-c.com
Phone Number: 050-5805-2952
Store Business Days/Hours: 10 AM - 5 PM, excluding Saturdays, Sundays, and public holidays

Selling Price:
Listed on each product page.

Additional Fees Beyond Product Price:
Flat shipping fee of 550 yen nationwide

Payment Methods:
Credit card, Apple Pay, Google Pay

Payment Timing:
Payment is completed at the time of purchase.

Delivery Timing:
We will ship within 3 days after confirming payment, excluding weekends and public holidays.

Delivery Method:

Shipped via Sagawa Express (Hikyaku Takkyubin).
* Shipments to remote islands in Okinawa will be sent via Japan Post (Yu-Pack).

Returns, Defective Products, and Cancellations:
Due to the nature of used goods, we do not accept returns or exchanges.
Please carefully check the actual measurements and condition stated in the product description and images before considering your bid.
* Some items may not have size indications, and the content stated in the product description and images will take precedence.
Additionally, we do not accept cancellations due to customer convenience after purchase.

However, if the following applies, please contact us via email at support@kld-c.com or through the inquiry chat within 5 days of receiving the product.
We will discuss individual responses for returns, repairs, etc.

- If there are obvious defects in the product that are not mentioned in the product description or images

The following will be exempt from liability:

- Parts that are recognized as general signs of use for products that are stated to have signs of use
- Extremely minor stains that do not hinder use
- Odors and residual scents of fabric softener that are typical in everyday life
- Slight color differences between posted photos and actual product photos affected by monitor environments
- Errors of less than 1 cm in actual measurements

In the case of returns due to our fault, we will bear the shipping cost for the return.

Return Deadline:
Within 5 days of product arrival.